At CDC Tools & Co, we value your satisfaction and strive to provide quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Products must be unused, undamaged, and in their original packaging.
- Return requests must be made within 3 days of receiving your order.
- Proof of purchase (invoice or order confirmation) is required.
- Customized, clearance, or special-order items are non-refundable unless faulty.
2. Return Process
- Contact our support team at info@mycdctools.com with your order details and reason for return.
- Our team will review your request and provide return instructions.
- Ship the item to the address we provide. Shipping costs for returns are the customer's responsibility unless the product is defective or incorrect.
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7 working days.
- Shipping fees and cash-on-delivery charges are non-refundable.
4. Damaged or Defective Items
If your product arrives damaged or defective, contact us within 48 hours of delivery with photos/videos of the issue.
We will arrange a replacement or full refund at no extra cost to you.
5. Exchanges
Exchanges are only available for defective or damaged items, subject to stock availability.
6. Contact Us
If you have any questions about our return and refund policy, please contact:
- đ§ Admin@cncdesignerclub.com
- đ +8801701007054
